Terms and conditions

Payment terms

Once you have booked a course you will be required to pay a deposit at the time of booking. The deposit will secure your course place. Once we have allocated your course with our instructor and confirmed the course date to you, the deposit is non-refundable.

The remaining course fees must be paid in full to the instructor the week before your course starts. The instructor will contact you to arrange payment and confirm pick-up details before the start of your course. If you wish to book additional driving lessons you may purchase additional training with your instructor at the current hourly rate, which will be provided to you before booking.

Cancellations

If you wish to cancel weekly lessons arranged between you and your instructor, 48 hours' notice is required, otherwise your instructor can charge the full lesson price. If you decide to cancel the whole intensive course you will lose the entire course fees plus an administration or cancellation fee of £50.

We reserve the right to cancel an appointment if we are unable to attend due to pre-booked driving tests, mechanical breakdown, instructor sickness, pre-booked holidays or immovable traffic. We will rearrange as soon as practicably possible.

Driving test booking and fees

It is your responsibility to book and pay for a practical driving test. We cannot arrange this for you.

Please tell your instructor the test details if you already have one booked, along with the booking reference and theory test certificate number.

Practical driving tests are subject to availability from the DVSA and waiting times may vary. We are not responsible if the DVSA cancels or postpones your test. In this event the DVSA will offer an alternative date at no additional cost and we will let you know. If you require additional tests, you will need to purchase these.

The instructor has the right to withdraw the car from your test if you have not reached the required standard to complete a test safely, competently and independently. The instructor will fully explain the reasons, offer you additional training and postpone your test until you are ready. If this decision is taken at least 10 working days before your test, no additional test fees will be payable by you. If it is taken less than 10 working days before your test, you will need to pay for a new test date.

Before you start your course

Courses start and finish in the Norwich area. We pick up and drop off at Norwich Train Station or Norwich Bus Station.

A valid provisional licence must be shown to your instructor at the start of your course. Your personal data will be held and processed by us in connection with your course.

Our instructors

Intensive courses are taught by a fully qualified DVSA Approved Driving Instructor (ADI).

Ready for your test

There is no minimum number of lessons you must have or hours you must practise. How many lessons you need will depend on how quickly you learn. It is essential you are able to drive independently to be test ready. If your instructor does not consider you able to drive independently, you will not be able to use the instructor's car for your test.

Damage and accidents

Drivers may be held responsible for any uninsured damage to the vehicle, including any insurance excess payment plus VAT if applicable.